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Implementation Manager

Location: Albany

At Datto our mission is to be a hero to the companies we serve, 24/7/365. Datto solutions safeguard businesses from IT disasters, human error, and malicious activity. With Datto defending business data, we promise our partners business continuity with uninterrupted access to data on-site, in transit, and in the cloud. Whether it's helping them over the phone or sending our Disaster Response Team to the rescue we are committed to keeping data safe, recoverable, and accessible. It's this commitment that has made us the world’s leading provider of MSP delivered IT solutions. Datto is headquartered in Norwalk, CT, with offices worldwide.

An Implementation Manager provides timely and efficient consulting, project management, and process integration services to new and existing clients in order for them to successfully implement the product suite. This job requires employees to combine their expert product knowledge with the demands of the IT Services Industry to ensure short term value add as well as long term customer retention.

A look inside the job:

  • Manage new customer implementations so that the customer is up and running effectively in the shortest possible amount of time and serve as primary point of contact between client throughout the entire implementation process
  • Manage multiple client projects while providing both high level and detailed business process consulting
  • Conduct assessment of customer needs, explain the product features and functionality, and how it relates to the business
  • Provide consulting and assistance to customers via phone, email, and onsite visits as required
  • Define product specifications for customer installation
  • Respond to customer inquiries and direct the resolution of outstanding issues
  • Monitor customer utilization and adoption of the software throughout the implementation
  • Seek opportunities to sell additional licenses or professional services and assist with scoping implementation and professional services engagements pre-sales as required
  • Improve processes in the Implementation Management organization

Does your profile include:

  • Excellent written and verbal communication skills
  • Excellent organizational, listening, and interpersonal skills
  • Minimum 3-5 years of Project Management (small to medium projects), Implementation, or Business Analysis experience
  • General business management knowledge
  • Prior presentation and/or technical training experience
  • Experience with IT Service business operations
  • Knowledge of CRM, ERP, PSA software and markets
  • Degree in Business, Information Technology, or related field or equivalent experience
  • Willing and able to travel as needed; up to 25%

At Datto we believe YOU are our greatest strength!  We know that exceptional results rarely come from ordinary effort and our work hard, play hard attitude creates an atmosphere where you can do your life’s work. Be inquisitive! Be irreverent! Be bold! Datto believes in building a foundation that helps each other succeed. We are a team that respects and trusts each other and we do the right thing by putting our customers first. We also believe in work life balance. Go on a vacation using your unlimited time off. Sign up for a class on us with our education reimbursement program. Try that new gym everyone’s been talking about. We’ll help with our fitness reimbursement program. To see our full listing of open positions check out datto.com/careers today!

Disclaimer:
Autotask is not accepting unsolicited assistance from search firms/employment agencies for this employment opportunity. Please, no phone calls or emails to any employee of Autotask about this opening. All resumes submitted by search firms/employment agencies to any employee at Autotask via-email, the Internet or in any form and/or method without a valid written search firm agreement in place for this position will be deemed the sole property of Autotask; no fee will be paid in the event a candidate is hired by Autotask as a result of the unsolicited referral or through other means.