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Customer Trainer - Richmond

Job Status: Full Time
Location: Richmond-upon-Thames, Surrey, UK
Autotask Customer Trainer
Department: Client Services
Job Summary:
The Customer Trainer will help to drive high levels of product adoption and customer satisfaction by delivering online and in-person training to global customers. The Trainer will be responsible for maintaining a strong and current level of knowledge of evolving suite of products, and contributing to internal product knowledge training on an as-needed basis.
Essential Responsibilities:
- Maintain current product knowledge and upcoming features for the software
- Contribute to the development and delivery of customer-facing training content globally, through online and on-     site training, as well as conferences and events where required
- Contribute to the implementation and maintenance of learning management and online training delivery tools to     enable training registration, delivery, and reporting of key metrics
- As required, deliver product knowledge training to internal staff, including Services, Support, and other customer-   facing teams, to disseminate product knowledge and customer best practices
- Contribute to and maintain content for product knowledge certifications, targeted at audiences including                  customers, partners, and/or internal staff
- Work with Product Management, Engineering, and other internal departments to provide product feedback, and     ensure preparedness for new product releases
- Travel as needed to deliver planned training events, including but not limited to annual conferences
Qualifications:
- BA/BS in Business Administration, Information Technology, or related field, or equivalent experience
- Customer-focused, result-oriented person with a can-do attitude
- 3-5 years of work experience in software support, training, consulting, or other customer-facing role in a software   environment
- Excellent communications skills, both oral and written, with ability to create and deliver effective presentations
- Proactive problem solving skills
- Ability to collaborate effectively with cross-functional teams
- Comfortable working in fast-paced, entrepreneurial software company environment
- Must be able to travel (estimated 20% up to 40%)
- Relevant industry certifications including ITIL are preferred
Note: This job description is not intended to be all-inclusive. Employees may be required to perform other related duties as assigned to meet the ongoing needs of the organization.
Autotask Customer Trainer
Department: Client Services
Job Summary:
The Customer Trainer will help to drive high levels of product adoption and customer satisfaction by delivering online and in-person training to global customers. The Trainer will be responsible for maintaining a strong and current level of knowledge of evolving suite of products, and contributing to internal product knowledge training on an as-needed basis.
Essential Responsibilities:
- Maintain current product knowledge and upcoming features for the software
- Contribute to the development and delivery of customer-facing training content globally, through online and on-     site training, as well as conferences and events where required
- Contribute to the implementation and maintenance of learning management and online training delivery tools to     enable training registration, delivery, and reporting of key metrics
- As required, deliver product knowledge training to internal staff, including Services, Support, and other customer-   facing teams, to disseminate product knowledge and customer best practices
- Contribute to and maintain content for product knowledge certifications, targeted at audiences including                  customers, partners, and/or internal staff
- Work with Product Management, Engineering, and other internal departments to provide product feedback, and     ensure preparedness for new product releases
- Travel as needed to deliver planned training events, including but not limited to annual conferences
Qualifications:
- BA/BS in Business Administration, Information Technology, or related field, or equivalent experience
- Customer-focused, result-oriented person with a can-do attitude
- 3-5 years of work experience in software support, training, consulting, or other customer-facing role in a software   environment
- Excellent communications skills, both oral and written, with ability to create and deliver effective presentations
- Proactive problem solving skills
- Ability to collaborate effectively with cross-functional teams
- Comfortable working in fast-paced, entrepreneurial software company environment
- Must be able to travel (estimated 20% up to 40%)
- Relevant industry certifications including ITIL are preferred
Note: This job description is not intended to be all-inclusive. Employees may be required to perform other related duties as assigned to meet the ongoing needs of the organization.
Disclaimer:
Autotask is not accepting unsolicited assistance from search firms/employment agencies for this employment opportunity. Please, no phone calls or emails to any employee of Autotask about this opening. All resumes submitted by search firms/employment agencies to any employee at Autotask via-email, the Internet or in any form and/or method without a valid written search firm agreement in place for this position will be deemed the sole property of Autotask; no fee will be paid in the event a candidate is hired by Autotask as a result of the unsolicited referral or through other means.