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In May 2018, a new European privacy law, the General Data Protection Regulation (“GDPR”), goes into effect. The GDPR fundamentally changes European privacy law and requires all companies that handle “personal data” of individuals in the EU to adopt more stringent privacy and security practices. (For our customers in the UK, to date, all indications are that the UK will adopt national laws that substantially mirror the GDPR even after Brexit.)
Consistent with our corporate focus on customer privacy and security, Autotask is making a substantial investment of time and resources to ensure its products and services are fully GDPR compliant by May 2018. These investments include a comprehensive company-wide review of all Autotask business relationships, products, services and data handling practices. Autotask’s compliance effort is being led by its global Privacy Team, whose members include senior executives and product specialists from key functional areas and geographic regions and who have deep knowledge of and experience with Autotask’s products and data handling practices. Key tasks being managed by the Privacy Team include but are not limited to:
Over the next several months, we will be reaching out to our resellers and customers with updates on our GDPR compliance efforts and with important information on any changes to Autotask contracts, licenses, products, services and business practices that may affect sale and use of our products and services.
In the meantime, Autotask’s GDPR compliance efforts are only once piece of a much larger effort. The GDPR imposes significant obligations on all entities that process personal data, including Autotask resellers and customers who have their own privacy, security and data processing obligations.
Autotask recommends that all resellers and customers who use Autotask products and services to process “personal data” begin working with their legal and technical advisers to ensure that their data handling practices comply with the complicated requirements of the GDPR. Key issues that should be addressed include:
Answering these questions and the many others raised by the GDPR is critical to ensuring that your organization is GDPR-ready by May 2018.
Autotask cannot provide you with advice on how the GDPR affects your organization generally (those are issues you must raise with your legal and other advisers), but we are here to help with any questions on how the GDPR affects your use of Autotask products. If you have specific questions about Autotask’s GDPR compliance efforts and how those efforts may impact your use of Autotask’s products and services, please contact us at email@example.com.
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