Industry Trends, Best Practices, Proof
Points…And More

Autotask Content Library

Brian Weiss, Owner and CEO said, “We came from a home-grown PSA solution that we had outgrown and we didn’t want to reinvent the wheel. Autotask PSA and Autotask Endpoint Management integrate well and they have dashboards, which is exactly what we were looking for in an automated solution.”
President of ZLan Partners said, “Our customers were looking for a file server replacement, and they wanted enterprise-class qualities in a product, and Autotask Workplace really gave us the ability to give them the security that they need.”
Aabyss, providing managed services and IT consulting to businesses throughout the UK., needed a simple and insightful PSA solution. That’s why Aabyss selected Autotask.
MSPs around the globe trust in Autotask’s Partner Program to arm their businesses with the tools to secure clients’ data and backup endpoints in the cloud.
Roger Harry, Owner and CEO said, “There is no level of integration like what you get with Autotask PSA and Autotask Endpoint Management. In fact, it’s beyond integration, totally unified and we don’t even think of it as two separate things in our business, it’s just Autotask.”
A&R Solutions was already using Autotask Endpoint Management (RMM) and when it was time to evaluate a new PSA solution the fact that Autotask PSA-RMM is fully unified especially at the ticket was very compelling.
COO, Abby Warner said, “We meet with customers on a monthly or quarterly basis, and we print out our dashboards and go through different metrics that are important to that customer, and it’s such an easy conversation to have because the data is right there.”
Daniel Johnson, President and Owner said, “One of the key pieces for our use of Autotask is to have that unified platform and a single vendor that we can develop a deep relationship with.”
With 3 offices across the UK, Managed 24/7 provides innovative best of breed technical solutions and predictive managed network services to leading commercial and educational organizations. CEO and Founder, John Pepper said, “We save 1 hour per day, per employee using Autotask."
Based in the Netherlands, Wanbound has been providing IT services to growing companies across the region. Wayne Wilson, Founder said, “The unified approach being able to have our entire team see tickets and eliminate switching back and forth between systems has helped us save 2 hours per day, per employee."
Cohn Consulting decided to move their managed service offering for File Sync & Share (FSS) from an on-prem product to the cloud. Problem was, their old solution didn’t allow them to port the data. An evaluation of competitive solutions led them to Autotask.
machineLOGIC, an award winning Denver area MSP prides itself as a proactive, strategic partner to its SMB clients. When RMM reporting revealed that client employees were deploying File Sync & Share (FSS) solutions outside the purview of IT; machineLOGIC took action to address this security gap.
Valiant Technology is an MSP providing technology services and support to the creative industry in New York City. Thomas Clancy, President, said “With Autotask PSA and Autotask Endpoint Management (AEM) bound together tightly we have a much better level of command with what’s happening within our customer's’ environments. We are able to closely monitor contract compliance and be proactive in our customer outreach and service delivery offerings.”
Leading global MSPs—Wessex Networks, Base2, Valiant Technology and Technology Services Group—share how unifying PSA and AEM results in impressive ROI for their businesses.
TechGuru is a Minneapolis, MN based MSP focused on educating and empowering their clients to make sound business and technology decisions. Micah Thor, President, TechGuru, said “In the 90 days after using the unified platform between PSA and RMM, we saved almost a full work week of labor. A tremendous return on investment for us and we certainly could never go back”.
The Smart Step Program helped us maximize our investment in Autotask and move the business forward with fact-based, informed decision making.
Absolute Computing Solutions provides IT services to businesses in and around Tallahassee. Mark Stroud, Managing Partner and Vice President Operations, Absolute Computing Solutions, said, “We did the Smart Step program remotely and it allowed us to be up and running in less than three weeks. Using Autotask is helping us move into a new realm of IT services.”
“Autotask has given us the ability to scale our business. Using Autotask has allowed us to put the processes we need in place to significantly grow the business.”
“Autotask gives us a complete, accurate picture of the business. It has enabled us to step back and work on the business and its growth instead of in the business in reactionary mode.”
“Having the ability to survey our clients and capture real-time feedback has improved our client management efforts immensely.”