Lead Professional Services Manager - Datto Business Management

Location: Richmond | UK

Datto, the world’s leading provider of IT solutions delivered through managed service providers, is looking for a Lead Professional Services Manager to join a growing team. Datto is a creative company at its core and is an exciting and dynamic workplace. We're 100% focused on our managed service provider partners and believe that with the right technology, managed service providers can change how businesses around the world operate. Datto provides data protection, business continuity, networking, business management, and file backup and sync products that empower and protect the clients of our 14,000+ partners. We're headquartered in Norwalk, Connecticut and have 22 offices worldwide.

The Lead Professional Services Manager develops and implements consulting service packages for customers who use the Datto Business Management product suite.

An important function of this role is to continuously innovate and look for opportunities to expand our service portfolio with the objective to minimize attrition, increase adoption and drive MRR growth across our customer base. The Lead Professional Services Manager plays an equally active role in delivering these services to our customers and, as the service packages mature, train and implement these programs across the Services Organization.

The Lead Professional Services Manager - Datto Business Management will report to the Senior Director of Client Services, International.

Does This Describe You?

You're a fantastic team player who's a creative thinker and love a challenge!

A Look Inside the Job:

  • Develop new service packages and programs centered on the Datto Business Management product suite that deliver outcomes
  • Build GTM strategies as we pilot, roll out and provide these service packages to the appropriate target audiences
  • Train Datto consultants on the service packages and implement the programs throughout the Services Organization
  • Develop key metrics and performance indicators for each of the service packages

About You:

  • Deep understanding of the MSP/ITSP market and the challenges facing MSPs
  • 5+ years working in the software/IT industry
  • Broad knowledge and experience of tools and solutions used by MSPs
  • Knowledgeable of MSP service offerings
  • Experience managing or being operationally responsible for an MSP business
  • Strong understanding of Datto/Autotask products
  • University degree, BA or above preferred

At Datto, we believe our employees are our greatest asset and offer all full-time employees a wide-ranging benefits package, including:

  • Private medical insurance
  • Free lunch every Friday
  • Generous paid time off policy
  • Free food, drinks, and fresh organic fruit
  • Fitness reimbursement
  • Charity match program
  • Education reimbursement
  • And more!

By submitting an application, you acknowledge we will process your data in order to consider you for the position you apply for and for other open positions within our company for which you may be suited.  We collect and store your data in accordance with our Recruiting Privacy Practices.

Datto is an equal opportunity employer.

Autotask is not accepting unsolicited assistance from search firms/employment agencies for this employment opportunity. Please, no phone calls or emails to any employee of Autotask about this opening. All resumes submitted by search firms/employment agencies to any employee at Autotask via-email, the Internet or in any form and/or method without a valid written search firm agreement in place for this position will be deemed the sole property of Autotask; no fee will be paid in the event a candidate is hired by Autotask as a result of the unsolicited referral or through other means.