Unified PSA & RMM Results in Triple-Digit Revenue Growth

CS Mainimage Donnie Empactit
Empact IT is a MSP focused on SMBs across Texas providing support for their networks and defining their analytic processes. Donnie Gerault, President, Empact IT, said, “We look at Autotask dashboards all day, every day. They are everywhere in our offices. We are able to see real-time ticket counts, real-time ticket closures, what percentage of time it takes to close tickets and then how quickly can we escalate. These are important performance metrics for us. They help us keep track of day-to-day operations and hit our goals more effectively.”
Within 24 hours we had eyes on systems and in 30 days we had cut our ticket backlog in half.
Donnie Gerault, President
Empact IT