Insights that Drive Action in the PSA Ticket

We’re excited to introduce you to our all new ticket interface for Autotask PSA. To help you understand what’s so great about it, we’ve put together a 5-part video series to cover the top capabilities. This is the first video in our series.

Here’s what you’ll hear about in this video:

  • New ticket timeline: a visual representation of the ticket’s lifecycle 
  • Service Level Agreements: targets appear along the timeline to help keep you on track
  • Checklists: delegate tasks, keep everyone on the team accountable 
  • Insights panel: a snapshot of key ticket information with color coding to understand ticket requirements at a glance 

Thanks for watching. To learn more, please view the next video in our series here.